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Chipotle Restaurants and Customer Evangelism

I am a Chipotle evangelist. I love the food at these amazing Mexican restaurants. The meat is flavorful, tender, and tasty. The rice and beans are seasoned just so. And the Salsas are the best in the...

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Great Customer Service

In my last post I talked about the problems I had at Chipotle Mexican Grill along with the inability to access their Flash based website. I just wanted to post an update and exemplify great customer...

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Engaging Your Audience

This has been an exciting week for me. I had the privilege of attending a very engaging seminar by professional speaker, Sheryl Roush. She took many different subjects and wove them together into a...

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iTouch At The Starbucks Store

I’ve had my Apple iPod Touch for a few months now and I’ve been very happy with the device. With Apple’s $20 software update, I can now read my e-mail, get a weather report, check the stock market, and...

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Polish The Silverware

My wife and I had a great adventure last weekend. We decided to go to the nearby coastal town of Vista for the day and we wanted to have a great breakfast. What better way than to Google… “Best...

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New Virus Discovered Today

With the cold weather upon us it is flu season again. This year we have to worry about the regular flu, H1N1 flu, and now it is apparent that books will make you sneeze! No, I’m not kidding! But not...

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Great Customer Service

It’s Friday and I would like to give a shout out about great customer service and give you a chance to relate your customer service stories in the comments. My wife and I moved to North County San...

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Navigating The Marketplace

In my last post I talked about climbing a rushing waterfall in Ocho Rios, Jamaica while on the Re:create cruise. While this climb seemed impossible at first, it became easier with each level attained....

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Making A True Connection

Do you communicate with others? I know I do. I talk on the phone, send e-mail, blast off tweets, update Facebook, and reply to comments on this blog. All forms of communication. But do I truly connect?...

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Understanding the Branding Process

When people walk in to your place of business, do they know what to do? When web users land on your web page, do they know how to proceed? When people get to your sales page, do they know how to buy...

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